Analysis and Resolution of Inactive Contracts

A utility client needed assistance with evaluating over 10,000 customer orders for electricity projects that were inactive. Celerity helped by devising a process and technical solution that would enable effective assessment of project status, identify payments or write-offs to be made, close or cancel orders, and ensure customers were notified appropriately. Celerity then helped review the inactive orders, capturing key information for analysis and reporting purposes, and loaded the data into a system to track progress; calculate the total write-off, reimbursement or billing amount associated with each order; generate customer billing or refund notification letters; and report weekly on status and progress to senior management. Celerity's assistance enabled the client to reduce tens of millions of dollars of liability and ensure compliance with regulatory and business requirements.